FAQs

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CG Finco Ltd., a remittance company under the umbrella of Chaudhary Group, Nepal. It has been Top Principal agent of Western Union Financial service Inc. (USA) in Nepal, is involved in inward money transfer from different parts of the globe since 2003. It is licensed by Nepal Rastra Bank.

No, you can’t send money from Nepal to other countries right now. Remittance companies in Nepal aren’t authorized to handle international transfers.

To receive money through our service, please visit your nearest cash pickup locations listed in Find Location. Then, you will need Valid Identification card and Unique Control number or reference number provided by your sender.

The time it takes to receive money depends on the sender’s location and the payment method they choose. In most cases, money transfers are completed within 1-3 business days.

If you are picking up cash, you will need to bring a valid government-issued ID, such as a Citizenship, passport or driver’s license. You may also need to provide a transaction reference number (MTCN).

No, others cannot pick up money on your behalf.

If you don’t have a bank account, you can still receive money through our service by choosing a cash pickup option.

Yes, it is safe to receive money through our service. We use advanced encryption and security measures to protect your personal information and money transfers.

We do not charge any fees for receiving money.

If there is a problem with your money transfer, please contact our customer support team as soon as possible. We will work with you to resolve the issue and ensure that your money transfer is completed successfully.

The maximum amount you can receive depends on the sender’s location and the payment method they choose. Please contact our customer support team for more information.

Cash payment, Cheque and Bank transfer are available, but if the amount is relatively larger than NPR 100,000, then our sub-agent will likely issue a Cheque or bank transfer to the receiver. Amount less than or equal to NPR 100,000 will be paid in full Cash.

You can track the status of your money transfer through our online service (Track Payment) or by contacting our customer support team. We will provide you with a tracking number that you can use to monitor the progress of your transfer.

To become a sub-agent, please submit your company documents, including your registration certificate, PAN, and a valid ID. You can apply by contacting us directly or by submitting a form (click here)​.

For further assistance, please contact us.